Expert 3D Printers FAQ | 3D Printers & Spare Parts

FREQUENTLY ASKED QUESTIONS

 

SHIPPING

When will my order be dispatched?

Orders are typically dispatched the next business day after placing an order.

How long does shipping take?

These time frames are only delivery estimates and are not inclusive of public holidays or weekends

Regular parcel post 2-6 business days 

Express parcel post 1-2 business days

How much does shipping cost?

Standard shipping is free on all Australian orders over $40.00

Standard shipping is $6.00

Express shipping is $12.00

Order Tracking

Once you receive your shipping confirmation email you can track your order by clicking the link in the email, or go directly to your account.

Do you ship internationally?

No, at this stage we only ship within Australia.

 

RETURNS POLICY

What is the return policy?

We accept all items within 30 days from receiving the item on the condition that the item is unused and in its original packaging.

Refunds and exchanges

We are happy to offer exchanges and refunds on the basis that the original item is returned unused and unopened in its original packaging, and it is returned to us within 30 days from the day it was delivered to you.

If the item you receive is broken or faulty then we are happy to provide an exchange or a full refund.

Please note when returning an item for a refund or exchange, you will receive the full product price less the delivery.

How to return an item

Contact us via email at info@expert3d.com.au to arrange a return